We, Mount Nico Corp Limited (hereinafter, the “Company”), have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship. The Company is authorized and regulated by the Cyprus Securities and Exchange Commission as a Cyprus Investment Firm (CIF License Number 226/14). Mount Nico Corp Limited is registered in Cyprus under the Companies Law, with registration number: HE307717 (Business Address: Agiou Athanasiou, 66 Toumazis Linopetra Building 4102, Limassol, Cyprus.)
1. Submitting your Complaint In order to submit a complaint to the Company, you are kindly requested to complete and submit the Complaint Form of the Company (click the button below). Please note that the Company may not accept complaints submitted to it by any other mean/method (i.e. e-mail, telephone, etc.). Click Below to proceed to the Complaint Form.
Once you successfully complete and submit your complaint, the Compliance Department of the Company shall handle and investigate your complaint.
2. Acknowledging your Complaint We will acknowledge receipt of your complaint within five (5) days from the receipt of your complaint and provide you with the unique reference number of your complaint. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or CySEC regarding the specific complaint.
3. Handling of your Complaint
Once we acknowledge receipt of your complaint, we will review it carefully, investigate the circumstances surrounding your complaint and will try to resolve it without undue delay. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within two (2) months from the date you have submitted your complaint to us. During the investigation process we will keep you updated of the handling process of your complaint. One of our officers may contact you directly (including communication by email or phone) in order to obtain, where needed, further clarifications and information relating to your complaint. We will require your full cooperation in order to expedite the investigation and possible resolution of your complaint. In the event that your complaint requires further investigation and we cannot resolve it within two (2) months, we will issue a holding response in writing or other durable medium. When a holding response is sent, it will indicate the causes of the delay and when the Company’s investigation is likely to be completed. In any event, we shall provide you with the outcome of our investigation no later than one (1) month from the issuing of the holding response, depending on the complexity of the case and your cooperation.
Please note that the Company shall consider your complaint as closed and cease the relevant investigation in case you fail to respond to our officers within the period of three (3) months from the date of the submission of your complaint. When we reach an outcome, we will inform you of it together with an explanation of our position and any remedy measures we intend to take (if applicable).
If you are not satisfied with the Company’s final decision you may submit your complaint to the Financial Ombudsman of the Republic of Cyprus and seek mediation for possible compensation. It is important that you contact the Financial Ombudsman of the Republic of Cyprus within four (4) months of receiving a final response from the Company otherwise the Financial Ombudsman of the Republic of Cyprus may not be able to deal with your complaint. In the unlikely event that the Company was unable to provide you with a final response within the three (3) month time period specified above you may again contact the office of the Financial Ombudsman of the Republic of Cyprus no later than four (4) months after the date when we ought to have provided you with our final decision.
You may maintain your complaint with the Cyprus Securities and Exchange Commission, however, please note that the Cyprus Securities and Exchange Commission does not have restitution powers and therefore does not investigate individual complaints. It is understood that your right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.
Company Information: Mount Nico Corp Ltd, is a Cyprus Investment Firm, authorized and regulated by the Cyprus Securities and Exchange Commission with CIF license number 226/14. Mount Nico Corp Ltd's registration number is HE307717. The registered address of the Company is Agiou Athanasiou, 66 Toumazis Linopetra Building 4102, Limassol, Cyprus.
Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79.92% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read our Risk Disclosure document.
REGIONAL RESTRICTIONS: Mount Nico Corp Ltd offers its services in certain countries of the European Economic Area and Switzerland. Our Company does not offer its services to new clients residing in the Netherlands. Mount Nico Corp Limited does not provide regulated financial services to residents of the United Kingdom.
Mount Nico Corp Limited does not issue advice recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Mount Nico Corp Limited is not a financial adviser and all services are provided on an execution only basis.